AVA Resort Cancun - All Inclusive

The cocktail bar, pool, ice cream, taco shop, Copal, Black Iron, Kita, Ava Kids, swim up bar, buffet, valet, front desk, concierge, laser tag, bowling, forza stimulator and coffee shop were all exceptional! The room service food was delicious!! Cristian, Francisco, Heber and Jose at The Cocktail Bar were truly phenomenal! Roberto from the breakfast buffet was sensational! Our room was stunning! The bedroom in the front of the room was perfect for our teenage son. The king bed with the sofa pull out was perfect for my wife and I with our 5 year old daughter. The terrace with the hot tub was relaxing and we utilized it multiple times every day of our stay!

Great hotel with brand new amenities. Everything is new and quality stuff. Food was very good. Very personal dinner experiences. Lots of activities for kids. Sound system in the theater was top of line and so was the case with the gym, spa, nightclub and everything. Very hard working staff and high quality drinks.

It was big several pools

Our reservation was for a F&F ocean view room( 2 adults & a baby) as we checked in our room we realized that the hallway & the room has a strong musty & moldy smell & since my daughter has a severe allergic reaction to mold we requested to see another room, they told us that they don’t have any other room for the type we have reserved. It took them 5 hours to show us a downgrade type of room in different areas of the resort & finally we were settled in a room on 8 floor which was absolutely odor free. Why it took them 5 hours to give us that room have no idea. And they said they can’t adjust the rate & that has to be addressed to Booking. Com since our reservation was made through them . We got downgraded to a 2 Queen beds without any compensation by the Ava Resort.

I like the room and the pool